Soft Skills
Certificate Program

Includes 3 months of unlimited access
and course downloads

People get hired for their hard skills and fired for their soft skills.
Upgrade your soft skills to land the job, role, and career you want.

Soft Skills Certificate Program

To get ahead in the competitive world of work, qualifications are no longer enough. Technical skills, education and training, otherwise known as “hard skills”, don’t necessarily lead to job placement or advancement. To achieve true success, your “soft skills” need to shine.

This 10-course e-learning Certificate Program series teaches all about the valuable soft skills people need to thrive in the workplace. Through engaging, fully interactive modules, you will learn how to improve natural soft skills, and benefit from real-life examples and smart tips that result in the transformative learning that is essential for success.


The Soft Skills Certificate Program includes:

  • Would You Hire You? (includes downloadable workbook)
  • The Power of Effective Body Language
  • The 3 Keys to Effective Communication
  • Dealing with Difficult People (3-part series)
  • Giving Feedback with Confidence
  • Receiving Feedback with Confidence
  • Anti-Discrimination, Diversity and Sensitivity at Work Training
  • Best Practices for Stress Management & Mindfulness at Work
  • Smart Social Media Etiquette in the Business World
  • Navigating Politics, Priorities and Time in the Workplace

You have 90 days of unlimited access.

Soft Skills Certificate Program Courses

Would You Hire You?

Duration 75 minutes

In today’s workplace, qualifications are not enough to get ahead. People tend to focus on the technical and occupational skills, education and training required to qualify for the job they’re seeking, but while these “hard skills” may land interviews, they don’t necessarily lead to job placement or advancement. That’s why you need the very best “soft skills”.

In this course, which includes a personal downloadable Soft Skills Workbook, you will learn to: 

  • Identify the personal qualities—or “soft skills”—that impact your performance in the workplace
  • Become aware of your personal soft skills profile to determine how they are hindering/helping your success
  • Design a plan to improve your soft skills and learn to align them with your career objectives

The 3 Keys to Effective Communication

Duration 45 minutes

Successful communication in today’s work environment requires the ability to inspire and engage others as well as foster buy-in to ideas, plans and actions. There are three core skills at the foundation of successful communication, and when they are used effectively, they lead to improved communication in the workplace.

In this course, you will learn to:

  • Understand the power of ‘I’ messages and clarifying questions
  • Listen attentively to understand, solve problems, and inspire others
  • Demonstrate respect with your words, body language and tone

The Power of Effective Body Language

Duration 45 minutes

Did you know that body language is a powerful communication tool used to convey messages to others in your workplace? Whatever you are feeling, your body language is likely to express. In fact, body language may actually be more powerful than the words you speak.

In this course, you will learn how to use body language in the most effective ways possible, including how to:

  • Appreciate the power of your body language signals
  • Maximize para-verbal and non-verbal communication skills
  • Show confidence with the proper handshake
  • Utilize eye contact, gestures, silence and personal space for greater impact
  • Create a Body Language Action Plan

Dealing With Difficult People
(3-Part Series)

Duration 105 minutes

We all encounter difficult people at some point in our professional lives. Dealing with them effectively means not only learning to manage our own reactions and communication style, but also being able to identify and understand what’s really going on with that difficult person in the workplace.

In this informative and comprehensive 3-course series, you will be guided through the three steps you need to follow in order to effectively deal with difficult people:

  • Part 1: Understanding The Difficult Person
  • Part 2: Managing The Difficult Person
  • Part 3: Managing Your Reactions to The Difficult Person

Giving Feedback with Confidence

Duration 45 minutes

Many people find the process of giving feedback difficult, especially at work. We may not know exactly what to say or how to say it or we may feel worried about the potentially negative reactions of the other person. We may be unsure of how to frame our words so they come across as valuable and constructive rather than a source of conflict.

This course gives you the tools you need to provide feedback effectively and handle responses from others with greater ease.

It teaches:

  • The value of giving feedback to others in the workplace
  • A simple step-by-step process for giving feedback so others will be able to hear, receive and use it
  • How to deal with resistance to your feedback
  • Scripts to help you address real-life feedback situations

Receiving Feedback With Confidence

Duration 45 minutes

Receiving feedback with confidence and grace can be a challenge, especially when the feedback is constructive. Many of us have a natural tendency to get defensive, justify, explain or even deny the validity of the feedback—even if we need it. Regardless of its validity, the ability to hear, assess and use feedback from others in your workplace is a valuable skill that leads to self improvement and success.

In this course, you will learn:

  • Why feedback from others is so valuable to receive
  • How to avoid feedback “traps” and keep an open mind
  • How to respond effectively to misguided feedback
  • How to listen to, assess, integrate and use feedback to your advantage in the workplace

Anti-Discrimination, Diversity and Sensitivity at Work

Duration 45 minutes

To successfully conduct business in today’s diverse global marketplace, we must be particularly mindful of and sensitive to people around us. We need awareness of international religious, racial and cultural differences, local diversity and individual sensitivities in order to recognize the values and contributions of every human being.

This course will teach you to:

  • Understand and demonstrate tolerance and respect for diversity in the workplace
  • Become self aware about your perceptions and behaviour toward others
  • Use language that is non-discriminatory
  • Use language that is sensitive and respectful to everyone

Best Practices for Stress Management & Mindfulness at Work

Duration 75 minutes

While we may not be able to change many of the situations in our lives, we can control how we perceive, experience and manage them. In this informative, practical course, you will come to understand yourself better. You’ll learn to recognize the stressors that impact your life and how to use mindfulness best practices to lead a more balanced and contented existence.

This course will guide you to:

  • Understand stress and its impact on you and your coworkers
  • Use mindfulness to noticeably reduce stress in your everyday work life
  • Slow down and experience the steps of mindfulness meditation as needed

Navigating Politics, Priorities and Time in the Workplace

Duration 60 minutes

Successfully managing work relationships within a political hierarchy doesn’t come automatically to most people. However, there are some basic principles you can follow that will help you boost your job and career success. In this course, you will learn a framework for navigating politics, priorities and time in a workplace setting.


You will gain an understanding of:

  • How workplace politics plays out in every organization
  • Self awareness of your role and how to stay within it
  • How to manage up, down, and across the organization
  • How to use soft skills to your advantage in managing politics, priorities and time
  • An easy model for developing priorities
  • How to manage time using realistic planning tools

Smart Social Media Etiquette in the Business World

Duration 45 minutes

Social media is a powerful communication tool used to help connect, collaborate and problem-solve in the workplace. But in our wired world, we must adhere to professional social media etiquette or we may make the mistake of risking our own, or the organization’s, image or cause other problems that can cost us.

This course outlines the different ways that social media helps and hinders success in the workplace.

It teaches how to:

  • Identify 3 key uses of social media in the workplace
  • Avoid social media Don’ts in the business world
  • Use social media etiquette to your benefit at work

Other Certificate Programs

Compliance Certification Package
Master Certificate in Mental Health & Psychological Safety


Leading with Respect Program

Transform Your Workforce.
Contact Us for a Free Consultation.


249 St. Clair West 1st Floor
Toronto, Ontario
M4V 1R3