Most employers are now requiring staff to work from the office 3-5 days per week. The unexpected challenge this has surfaced is the significant lack of basic employee etiquette, also known as ’soft skills.’ These include interpersonal communication skills, attitude, respect for others, adherence to company protocols, and more.

How should employers respond? In a word, training. The surging demand for workplace Soft Skills training is driven by the realization that some employees have brought their at-home habits into the office environment while others may need more professional experience.

According to a survey conducted by Resume Builder, more than 60% of companies are planning to implement Soft Skills and Etiquette courses for their staff this year. This proactive approach underscores the recognition among HR and Business Leaders of the importance of fostering a strong and professional workplace culture.

While workplace Soft Skills training benefits individuals at any career stage, it holds particular significance for Gen Z employees embarking on their professional journeys. Due to pandemic disruptions, many of these younger workers may have missed crucial opportunities to develop professional behaviour during college and in-person internships, often commencing their first jobs remotely.

Workright CEO and interpersonal skills expert Donna Marshall, MA warns,

“Organizations cannot afford to ignore these fundamental skills.
If employees are unable to communicate effectively, demonstrate a positive, solution-focused team building attitude, and be open to receiving and integrating helpful feedback, the company’s objectives cannot be met.
People with strong interpersonal soft skills are the backbone of relational and organizational success.”

Soft skills are not merely desirable traits but essential competencies that drive success in the modern workplace. By cultivating a culture that values and prioritizes soft skills development, organizations can empower employees to thrive in a rapidly changing business landscape, foster meaningful connections, and achieve sustainable growth.